New technologies, policies and processes often fail to solve the problems they were designed for. This is rarely because the plans went wrong. It’s usually because no one considered how people might feel when they were executed.
Change happens on the outside. Transition happens inside people.
CHANGE
Situational. Planned. Visible.
A new structure, system or policy, with a start date and a project plan. It is what most change programmes manage.
TRANSITION
Psychological. Personal. Unseen.
Letting go of the old and finding a place in the new. It runs on its own timetable. Discounting transition stress increases the risk of change failure.
They run side by side, not one after the other.
An era of constant change
One change. Multiple transitions.
Every change sets off a transition for everyone it touches, and very often, those changes overlap. People move through them at different speeds, depending on their history, their role and how much control they have.
Transition is emotional, not transactional. At any moment your organisation can be moving through multiple phases of change, whilst your people will be enduring varying degrees of transition stress.
ENDINGSNEUTRAL ZONENEW BEGINNINGS
Senior leaders
Managers
Frontline teams
One person
A new system at work, a restructure, a medical issue and an empty nest: one person can be navigating multiple transitions simultaneously.
The programme
3 phases of transition. 3 days to learn how to get through them.
The programme is structured around the three stages of Bridges’ model of transition. Each phase represents the natural and predictable emotional trajectory people experience through a change event. The programme equips leaders to recognise each one, in themselves and in others so they can lead people through change more quickly and more successfully.
Days 1 and 2 run together →2–3 weeks applying the tools at work →Day 3 brings it home
01EndingsDAY 1
Beginnings depend on endings.
Even welcome change involves loss. People rarely resist the change itself; they resist what it takes from them.
LEADERS LEARN TO
Define clearly what is ending, and what isn’t
Recognise who stands to lose, and who will feel threatened
TOOLKIT
Neuroscience of change
Transition audit
Trauma-informed audit
02Neutral zoneDAY 2
A nowhere between two somewheres.
The old way has gone and the new one hasn’t arrived. Handled well, this is where the best ideas are found.
LEADERS LEARN TO
Hold steady in uncertainty rather than rush to certainty
Keep people connected, valued and willing to experiment
TOOLKIT
Tools for autonomy
Gestalt
Psychodynamic communication
03New beginningsDAY 3
Arriving, and staying arrived.
The new way starts to feel like the only way. The risk now is that old patterns quietly return.
LEADERS LEARN TO
Tell a story of the change that people can commit to
Build early wins, and help everyone find their part
TOOLKIT
Motivational interviewing techniques
Self-coaching
Agile sprints
Team transition plans
OUR METHODOLOGY
Trauma-informed leadership, grounded in neuroscience.
Every tool is grounded in neuroscience and proven to be effective coaching practice. We only use tools that can be readily applied to the realities of leading people through change. Rigorous enough for the boardroom; practical enough for Monday morning.
But why do we need to do all this?
Because the brain prefers the certainty of misery over the misery of uncertainty.
And this is why change management projects so often stall or fail. Leaders who understand how to apply neuroscience can lead people through change safely, on time and on budget.
The result: leaders who can take people with them.
What changes for your leaders, and for everyone they lead through change.
01
Steadier under uncertainty
A wider window of tolerance, so leaders think clearly when the way ahead isn’t clear.
02
Less energy lost to resistance
Losses named early mean less time spent on discounting, drama and game-playing.
03
Change that sticks
New ways of working tied to a purpose people understand and want to be part of.
04
A shared language
Common tools and vocabulary, so the change can travel beyond the room.
Trusted through change
Proven where change is hardest.
Superdrug
MTV
North Wales Police
College of Policing
Nursing and Midwifery Council
Cornwall Fire and Rescue Service
On timeand on budget, with no drop in delivery, through Viacom’s restructure
−11.5%staff turnover at Superdrug
+42%psychological safety in fire and rescue, sustained 12 months on
96%of Nursing and Midwifery Council participants would recommend the programme
Figures come from individual client programmes, each with its own sample and evaluation method. They are not a pooled study.
The tools shared by senseia have given our organisation a new language to manage and deliver complex change – we couldn’t have progressed so rapidly without their support.
Amanda BlakemanChief Constable, North Wales Police
A truly unique approach and ground-breaking stuff for this organisation which has long been needed.
Jim ColwellDeputy Chief Constable, Devon and Cornwall Police
Nothing but the highest praise for the work undertaken by senseia.
J HootonRegional Manager, Superdrug
FROM PARTICIPANTS
In nearly 21 years of being a Police officer this is one of the best, most relevant training courses of this kind that I have been on.
Police officer, Devon and Cornwall Police
I don’t think I can overstate how relevant this work has been to me. It has given me language and structure to think about why my experiences, especially in the last year, have felt the way they have.
Legal executive, Nursing and Midwifery Council
Would definitely recommend to others and will be able to use the knowledge and skills practiced in my day to day role.
Senior leader, South Wales Fire and Rescue Service
The course has, as a minimum, generated some hard and wonderful conversations with colleagues friends and family.
Detective, North Wales Police
Going further
Make it yours.
How the programme flexes around your organisation, the principles behind it, and where it fits in the senseia suite.
01Bespoke additions+
BEFOREListening firstConfidential conversations to understand how the change is landing.
BEFORESenior team sessionVisible buy-in, and a shared language from the top.
AFTERCoachingOne-to-one support to embed the tools in everyday practice.
AFTERChange dashboardProgress measured using data you already hold.
AFTERTrain the trainerYour own capability to carry the work forward.
02Our principles+
No blame, no shameCurious about what works and what doesn’t.
Psychological safetySpace to resist, and to understand the resistance.
Role modellingWe bring our own experience of change into the room.
Leaving no footprintsThe change belongs to you, and sustains itself.
More than 13 years’ experience, from local councils and emergency services to large organisations.
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